Frequently Asked Questions
Everything you need to know about our heritage craftsmanship and services.
What is the standard shipping timeframe for domestic orders?
Domestic orders are typically processed within 1-2 business days. Standard shipping via UPS Ground usually arrives within 3-5 business days, while expedited options are available at checkout.
What is your return policy for leather goods?
We accept returns of unused, unworn merchandise in original packaging within 30 days of delivery. Please note that personalized or final sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, Mark Cross ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on the destination country and order value.
How should I care for my Mark Cross leather bag?
To maintain the quality of your leather, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and storing your bag in its provided dust bag when not in use.
Can I have my item repaired if it is damaged?
We offer repair services for items purchased directly through our website or boutiques. Please contact our concierge team with photos of the damage to receive a repair assessment and quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Affirm.